Skip to content Skip to footer

Refund Terms Policy

Introduction

At ACB Media Tech, we are committed to providing top-quality digital marketing services to meet your business needs. We understand that there may be situations where you are not completely satisfied with our services. This Refund Policy outlines the conditions under which refunds may be issued.

Non-Refundable Services

  • Service Completion: Due to the nature of digital marketing services, once an order is confirmed and the service has been initiated or completed, you are not eligible for a refund. This policy applies to all services provided by ACB MediaTech.

Exceptions and Special Circumstances

  • Service Delivery Issues: If you encounter any issues with the delivery or execution of our digital marketing services, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure you receive the service you purchased.
  • Service Quality Concerns: If you believe the service provided does not meet the agreed-upon quality or deliverables, please reach out to our customer support team within 7 days of service completion. We will review the issue and, if confirmed, provide a resolution which may include adjustments or partial refunds at our discretion.

How to Request a Refund

If you believe you are entitled to a refund under the terms outlined above, please follow these steps:

  1. Contact Customer Support: Send an email to our customer support team at support@acbmediatech.com with the subject line “Refund Request.” Include your order number, the name of the service, and a detailed description of the issue you are experiencing.
  2. Provide Supporting Documentation: If applicable, attach any relevant documentation or evidence that can help us understand and verify the issue.
  3. Await Response: Our customer support team will review your request and respond within 3-5 business days. We may request additional information or clarification to process your request accurately.

Important Considerations

  • Timely Requests: Refund requests must be submitted within 14 days of the service completion date. Requests made after this period will not be eligible for consideration.
  • Evaluation of Requests: All refund requests are evaluated on a case-by-case basis. We reserve the right to deny any request that does not meet the criteria outlined in this policy.
  • Final Decision: The decision to grant a refund is at the sole discretion of ACB MediaTech. Our goal is to ensure customer satisfaction while maintaining the integrity of our refund policy.

Contact Us

If you have any questions or need further assistance regarding our Refund Policy, please do not hesitate to contact us: